Return Policy

Return Policy

1. General
At Maison Reynders, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the conditions outlined below.

2. Eligibility for Returns

• Items must be returned within 14 days of receipt.

• Products must be unused, in their original packaging, and in resellable condition.

• Personalized or custom-made items are non-refundable.

• Proof of purchase is required for all returns.

3. Return Process

• Customers are responsible for returning the items themselves.

• To initiate a return, please contact us at info@maisonreynders.com with your order details.

• Pack the item securely and send it to the address provided in our response.

• We recommend using a trackable shipping service, as Maison Reynders is not responsible for lost or damaged returns.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to the original payment method within 7 business days.

• Shipping costs are non-refundable.

5. Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need an exchange, contact us at info@maisonreynders.com.

7. Contact
For any questions regarding returns, please email us at info@maisonreynders.com.